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MyChart Toolkit

Better understand and promote the benefits of our new patient portal

On October 5, patients who receive care at Methodist Le Bonheur Healthcare are encouraged to sign up for MyChart — MLH’s new one-stop, secure online patient portal that allows you to manage your care, and your dependent’s care, from anywhere. By creating a MyChart account, you can access all your medical records with a single sign-on.

  • Access your personal health information in one place

  • Request prescription refills

  • Message your care team

  • View lab results

  • Schedule appointments

  • Manage care for a family member

  • Search for and download the MyChart mobile app.

  • nstall the app. Then, tap the MyChart icon to open the app.

  • Scan the QR code ORsearch for Methodist Le Bonheur Healthcare by name or by state.

  • After selecting your healthcare organization, skip to step 2 in the instructions below.

QR Code that takes a user to the MyChart portal

  1. Log on to www.methodisthealth.org/MyChart to get started.

  2. On the MyChart login screen, click Sign Up Now. If you don’t have an activation code, continue to step 3. If you’ve already received an activation code, skip to step 5.

  3. Click Sign Up Online.

  4. Click Match Yourself with Our Records or Verify with a Third Party and enter the requested personal information, such as the last four digits of your Social Security number and your date of birth, to request an activation code by email or text.

  5. Enter your activation code and other personal verification info, such as the last four digits of your Social Security number and your date of birth. Then, select Next.

  6. Follow the prompts on the next page to choose your MyChart username, password, and security question.

  7. As the final step, enter your email address if you would like to be notified by email when new information is available in your MyChart account. If you do not wish to receive email notifications, simply skip this step. You’re now online with MyChart!

Sign up today: Visit www.methodisthealth.org/MyChart or scan the QR code to create your personal account and become a MyChart ambassador for our patients and families!

QR Code that takes a user to the MyChart portal

  • As a trusted resource and respected influence in your patients’ lives, you play a vital role in encouraging patients and caregivers to sign up for MyChart, which will soon be their sole access point to view their electronic medical records.

  • When consulting with patients, you are encouraged to talk about the many benefits of MyChart, advise your patients to create a MyChart account and send them a MyChart instant activation link through email or text/SMS.

  • Sample language: “I recommend you sign up for MyChart if you haven’t already. It’s a secure and convenient way for you to access your medical records, view test results, and manage appointments. You can also message me directly with any questions or concerns you have about your health, and it’s easier to request prescription refills. Overall, it will help you stay more connected with your care.”

MyChart Benefits Physicians and Providers By:

  • MyChart allows patients to easily access their medical history, lab results, and visit summaries, which can help them stay informed about their health.

    • Note on chart documentation: Individual notes can be blocked from a patient, provided an appropriate reason is given. Any and all documentation not currently shared through the legacy EMR will not be shared/visible through Epic MyChart.

  • Patients can schedule, reschedule, or cancel appointments directly through MyChart, increasing convenience and reducing the need for phone calls.

  • MyChart provides a secure platform for patients to communicate with their healthcare providers, ask questions, and receive advice without needing to visit the office.

  • Patients can request prescription refills, view their current medications, and check for potential drug interactions.

  • MyChart often provides faster access to lab and test results, allowing patients to see them as soon as they are available and not wait until the next doctor’s visit.

    • Note on labs: Lab results for pregnancy, HIV, HEP B & C, STI and drug labs will default to immediate release and providers have the option to delay release of those results up to 7 days and document why. A diagnosis of Huntington’s disease will only be shared to MyChart after a provider manually releases the results.

  • Patients can view their billing statements, pay bills online, and check their insurance information through MyChart.

  • MyChart can send reminders for upcoming appointments, screenings, or vaccinations, helping patients stay on top of their healthcare needs.

  • MyChart may provide personalized educational content related to the patient’s health conditions, treatments, or preventive care.

Providers

Overview

  • Methodist Le Bonheur Healthcare recently implemented a new software for our electronic health records called Epic.

  • This transition includes a new patient portal called MyChart. You can sign up for it and access all your Methodist Le Bonheur health records in one place. No more logging into different portals for different providers!

  • MyChart is an easy-to-use, secure online tool that connects you with your personal health information. It serves as your health management portal, offering 24/7 access to your medical records, lab results, and more, allowing you to manage your health anywhere and anytime.

  • How It Works: You can log in to MyChart through your computer, smartphone, or tablet. Whether you’re checking your latest test results, messaging your doctor, or paying your bills, MyChart puts your healthcare at your fingertips.

  • MyChart makes it possible for you to:

    • Access your personal health information in one place

    • Request prescription refills

    • Message your care team

    • View lab results

    • Schedule appointments

    • Manage care for a family member

How to Sign Up

  • You can sign up for MyChart to access your electronic medical records. Let me help you sign up the easiest way with an instant activation link.

    • Instructions for patient-facing Associates:

      1. Click the MyChart Admin Activity in the patient’s story board. The button is highlighted in the image below by a red square.

        MyChart Admin Activity screen shows mychart status

      2. Select an activation link to the patient’s preference. It is encouraged to select the “send text” or “send email” option.

        MyChart signup screeen showing the options for sending the signup link

  1. On-the-Go Access: Download the MyChart mobile app for iOS or Android to access all the features of MyChart directly from your smartphone or tablet. This makes managing your health even more convenient, no matter where you are.

  2. Push notifications: Enable push notifications on the app to receive instant alerts for new test results, appointment reminders, and messages from your care team.

Data Transition

As part of the transition to MyChart, all existing patient portals (Cerner, Allscripts and eClinicalWorks) have transitioned to a read-only format and your health information will be transferred to MyChart. Here is where your data will be:

  1. Most of your healthcare data will be in MyChart.

  2. If you had an appointment at a Methodist Le Bonheur facility between September 1 and October 4, 2024 – information from those visits will transfer to MyChart by December 31, 2024.

    1. In the meantime, you can look at information from those appointments (September 1 – October 4) in your former patient portal.

Features of MyChart

  1. Complete Access: MyChart allows you to view a comprehensive overview of your health records. This includes your medical history, lab results, current medications, immunizations, and even visit summaries from past appointments.

  2. Real-Time Updates: As soon as your healthcare provider updates your records, they are available for you to see in MyChart. This means no more having to wait for a phone call or a letter to know your results or care instructions.

  3. Downloadable and Printable: You can download or print your medical information directly from MyChart, making it easy to share with other healthcare providers or keep for your own records.

  1. Direct Messaging: MyChart includes a secure messaging feature that allows you to directly communicate with your healthcare team. Whether you have a quick question or need clarification on your treatment plan, you can send a message and receive a timely response.

  2. Continuity of Care: This feature helps you stay connected with your doctor even between visits, ensuring continuity of care. Your provider can also use this platform to send you reminders, educational materials, or follow-up instructions.

  1. Online Scheduling: MyChart makes it easy to book appointments without having to call the office. You can view available times and select the one that best fits your schedule.

  2. Manage Existing Appointments: Need to cancel or reschedule? MyChart lets you manage your appointments with just a few clicks, and you can also receive reminders to help you stay on track.

  3. Appointment Details: View all the details of your upcoming appointments, including date, time, location, and even which provider you’ll be seeing.

  1. Easy Refills: Running low on medication? With MyChart, you can request a refill directly from your provider without needing to visit the pharmacy or make a phone call.

  2. Medication Management: MyChart also helps you keep track of all your medications, including dosage and instructions, so you never miss a dose. You can also see a history of your prescriptions and refills.

  1. Simplified Billing: MyChart provides a transparent view of your medical bills, with detailed summaries of charges, insurance payments, and your balance due.

  2. Online Payments: Pay your bills directly through MyChart using a credit card, debit card, or bank account. You can also set up payment plans if needed.

  3. Financial History: MyChart keeps a record of all your past payments and current charges, so you can easily track your healthcare expenses.

  1. Proxy Access: If you are responsible for managing the healthcare of a family member, MyChart allows you to gain access to their health records. This is particularly useful for parents, caregivers, or anyone managing the care of a loved one. Anyone 18 and older can give proxy access to a family member or caregiver for help managing their account. HIM can help parents/guardians access a child’s MyChart.

  2. Coordinated Care: With proxy access, you can communicate with family members’ healthcare providers, manage their appointments, and keep track of their medication and treatment plans, ensuring they receive the best possible care.

MyChart Bedside

Overview

  • When you or your loved one is hospitalized, MyChart automatically transitions into MyChart Bedside – making it easy to access care plan updates.

  • MyChart Bedside helps you stay informed, about your or your loved one’s care, provides education, and makes it easier to communicate with your care team when hospitalized.

Features

  1. Know What's Happening: MyChart Bedside lets you see your lab results, vital signs, and other important health information as soon as it’s updated. This means you don’t have to wait for a nurse or doctor to come by to find out what’s going on with your care.

  2. Understand Your Treatment: You can review the details of your medications, treatments, and procedures right on the app, so you know exactly what’s being done and why.

  1. Personalized Information: Based on your condition and treatment plan, MyChart Bedside provides educational materials, including videos and articles, so you can learn more about your health and what to expect during your stay.

  2. Informed Decisions: The more you know, the better you can participate in decisions about your care. MyChart Bedside helps you understand your options and feel more in control.

  1. Know Your Medications: You can see a complete list of the medications you’re receiving, including the dosage and timing. If you’re curious about what a medication is for or how it works, MyChart Bedside provides detailed explanations.

  1. Share Information: You can easily share your health updates with your family or friends through MyChart Bedside. This keeps them informed and reassured about your progress without needing constant phone calls.

  1. Understand Next Steps: As you get ready to leave the hospital, MyChart Bedside provides a clear summary of your discharge instructions, including follow-up appointments, medications you’ll need, and any special care instructions for home.

  2. Plan Your Recovery: You can also access information on how to manage your recovery at home, helping you feel more confident about the next steps in your healing process.

MyChart is a website and app that allows you to conveniently access your personal medical information online, communicate with your healthcare team, answer questionnaires, schedule appointments, pay your bills and see all your medical records in one place. You now can log in to one portal for all your Methodist or Le Bonheur providers, specialists or clinics.

  • MyChart is MLH’s new, enhanced patient portal through our singular electronic health record - Epic.

  • Existing patient portals through Cerner, Allscripts and eClinicalWorks will shut down.

  • MyChart (which is a part of Epic) is live as of October 5, 2024.

  • As a respected caregiver, patients value your advice. Your partnership in promoting MyChart is key to a successful launch of our new patient portal.

  • We ask that you encourage patients and Associates to sign up for MyChart, which will be their sole access point to view their electronic medical records.

  • MyChart gives patients the opportunity to schedule appointments online, request prescription renewals, keep track of test results, and more.

  • Patients can view their:

    • Medications

    • Prescriptions and request refills or renewals

    • Scheduled appointments, and request appointments for select specialties

    • Lab and imaging results

    • Pre-appointment questionnaires and complete

    • Medical notes/summaries* from past visits

    • Co-pays and balances, and make payments

    • A loved one’s records to help manage care

  • When a patient gives proxy access to their caregiver, the caregiver can perform these functions.

  • Patients can take care of many tasks on their own before they arrive for their appointment:

    • Questionnaires let patients share medical history and other information, decreasing your documentation time.

    • Test results are automatically sent through MyChart, saving you time and money. No more calling patients or sending letters for normal results.

    • Secure messaging through MyChart reduces the volume of calls to the clinic, allowing you and your staff to respond when convenient.

  • Instant Activation Links are the easiest way

  • Associates can send a patient a link by text or email from Epic

  • Patients can register using their phone, computer or other mobile device

  • If a patient needs help, they can call the MyChart help line at 901-516-0901

  • Example:

    1. Click the MyChart Admin Activity in the patient's story board

      MyChart Admin Activity screen shows mychart status

    2. Send an activation link to the patient's preference

      MyChart signup screeen showing the options for sending the signup link

  • MyChart is for patients of all ages, backgrounds and abilities.

  • Thanks to proxy access in MyChart, other family members or caregivers can access an elderly patient’s record.

  • MLH patients can have their own MyChart account when they turn 14 years old.

  • MyChart is designed for patients of all ages, backgrounds and abilities.

  • Patients 51-70 years-old have the same average activation rate as 18–30-year-old patients.

  • Thanks to proxy access in MyChart, other loved ones or caregivers can access a patient's record to help them manage their care.

  • Thanks to proxy access in MyChart, other loved ones or caregivers can access a patient's record to help them manage their care.

  • Call the MyChart Help Desk at 901.516.0901, Monday - Friday 8 a.m. - 5 p.m. for assistance.

  • It allows individuals 18 and older to give proxy access to a family member or caregiver to help manage their account and support their care

  • Patients can request Proxy access online or through the MyChart app.

  • Parents or legal guardians seeking access to a minor child's MyChart should reach out to HIM for assistance.

  • Thanks to proxy access in MyChart, other loved ones or caregivers can access a patient's record to help them manage their care.

  • Example:

    1. Patients must have an active MyChart account to get proxy access

    2. Proxy Access is all done from MyChart Admin Activity

    3. When appropriate and with requirements met – view, add/revoke a patient’s proxies in this activity.

      1. Allow a MyChart user to become a Proxy by clicking the “+ Give Proxy Access” button

      2. To revoke, click “X Revoke"

    4. Click the MyChart Admin Activity in the patient's story board

      MyChart proxy access management screen

  • Bedside is a product by Epic within the patient portal for patients to access updates when they or a loved one are hospitalized.

  • It engages patients in their care, provides education, access to their information, and allows them to easily identify and communicate with their care team.

  • It saves time for hospital staff by making information available to patients, making it easier for patients to communicate with their care team.

  • Yes, it is also available in Spanish. Note: while most text within MyChart is translated, clinical content and messaging remain in English.

  • Most patient health data will be available within Epic and MyChart, but there will be a brief lag for all data.

  • Some Epic and MyChart historical data will not be complete until the end of 2024. On January 1, 2025 Epic/MyChart historical data (last three years) will be available within MyChart.

    • Patients who visited or had an encounter at a MLH facility between September 1 and October 4 will have their data migrated into Epic and MyChart by the end of 2024.

    • The legacy EMRs will continue as read-only until the Archival of each is completed which is slated for various times throughout 2025.

  • Previous patient portals have transitioned to ‘read-only’ and will not be available after December 31, 2024

  • Clinical data in prior MLH patient portals will be available in MyChart.

  • Patient medical history will migrate to MyChart (labs, imaging, outpatient medications, vitals, etc).

  • Portal messages patients exchanged with their care team will not migrate to MyChart

  • table showing data availability

  • Call the MyChart Help Desk at 901.516.0901, Monday - Friday 8 a.m. - 5 p.m.

* Exceptions include case worker notes, administrative notes, confidential images and ethics consult notes. Providers may choose to block individual notes from a patient, provided an appropriate reason is given. All documentation not currently shared through the legacy EMR will not be shared through MyChart.

** Results for pregnancy, HIV, HEP B&C, STI and drug labs will default to immediate release and providers have the option to delay release of those results up to 7 days and document why. A diagnosis of Huntington’s disease will only be shared to MyChart after a provider manually releases the results. All other results are released immediately with no options to hold.